Emergency Response for Web & Infrastructure
Every language. Every framework. Every layer of the stack. White-label ready. NDA-protected. Senior engineers only.
- "Average triage time: under 1 hour for critical incidents."
What We Respond To
Web & Application →
Site Completely Down
Your website returns 500, 502, 503, or gateway timeout errors. Visitors see a white screen, error page, or "connection refused." Could be server crash, exceeded resources, failed deployment, corrupted .htaccess, or misconfigured web server (Apache/Nginx). We diagnose the root cause and restore service.
Hacked Website / Malware Infection
Your CMS has been compromised. Symptoms include: redirects to spam sites, injected JavaScript or iframes, new admin users you didn't create, defaced pages, Google "This site may be hacked" warnings, blacklisted by email providers, suspicious files in wp-content or theme directories, modified core files, backdoor scripts (often disguised as legitimate plugin files). We clean every infected file, remove all backdoors, identify the entry point, patch the vulnerability, and harden the server to prevent reinfection.
Broken Checkout / Payment Failures
Customers can't complete purchases. Shopping cart errors, payment gateway timeouts, Stripe/PayPal webhook failures, SSL certificate issues on checkout pages, order processing crashes, inventory sync failures, or tax calculation errors. Every minute of downtime is lost revenue. We restore transaction flow and verify end-to-end order processing.
Failed Deployment / Need Rollback
A code push broke production. New features caused errors, database migrations failed midway, environment variables are misconfigured, Docker containers won't start, or Kubernetes pods are in CrashLoopBackOff. We roll back to the last stable version, identify what went wrong, and fix the deployment pipeline so it doesn't happen again.
Application Crashes / Memory Leaks
Your app works for a while then crashes. Server runs out of memory. Response times degrade over hours. PHP-FPM workers are exhausted. Node.js event loop is blocked. Python workers are timing out. We profile the application, identify the leak or bottleneck, and implement a fix — not just a restart.
Third-Party Integration Failures
A critical API integration stopped working. Stripe webhooks aren't firing. SendGrid emails aren't delivering. Your CRM sync broke. OAuth tokens expired. API rate limits were exceeded. We diagnose the integration failure, implement the fix, and add monitoring to catch it next time.
Infrastructure & Security →
DNS / SSL Failures
Domain not resolving. DNS propagation stuck. Nameserver misconfiguration. SSL certificate expired, revoked, or misconfigured. Mixed content errors breaking HTTPS. HSTS issues locking users out. CAA record blocking certificate issuance. We fix DNS records, reissue certificates, configure auto-renewal, and verify the full certificate chain.
Database Corruption / Data Loss
Tables are crashed or locked. Queries return errors. Data is missing or corrupted. Replication is broken — master and replica are out of sync. InnoDB tablespace is corrupted. MongoDB collections are unreadable. We recover data from backups, repair corrupted tables, rebuild indexes, resync replication, and verify data integrity.
DDoS Attack / Traffic Flood
Your server is overwhelmed with malicious traffic. CPU at 100%. Legitimate users can't connect. Origin IP is exposed. We implement emergency mitigation: enable Cloudflare Under Attack mode, configure rate limiting, block malicious IP ranges, set up geographic restrictions, move origin behind proxy, and configure caching rules to absorb traffic.
Email Deliverability Collapse
Your domain's emails are going to spam or not delivering at all. SPF record is missing or incorrect. DKIM signing is broken. DMARC policy is rejecting your own emails. IP address is blacklisted on Spamhaus, Barracuda, or other RBLs. We audit your email authentication records, fix DNS entries, request delisting, configure proper sending infrastructure, and verify deliverability.
Server Compromise / Unauthorized Access
Someone has root access to your server who shouldn't. Suspicious processes running. Unknown SSH keys added. Cron jobs you didn't create. Outbound traffic to unknown IPs. Cryptocurrency miners consuming resources. We perform forensic analysis, terminate unauthorized access, rotate all credentials, patch the entry point, and provide a full incident report.
Ransomware / Encrypted Files
Files on your server have been encrypted. Ransom note demanding payment. Database dumps are encrypted. Backup files are targeted. We assess the damage, restore from clean backups (if available), rebuild compromised systems from scratch if necessary, and implement protections against future attacks.
How Emergency Response Works
You Submit the Intake Form
(5 minutes)
Fill out the emergency intake form below with as much detail as possible.What’s broken, when it started, what changed recently, and what access you can provide. The more detailyou give us upfront, the faster we move.
We Triage
(within 1 hour for Critical)
A senior engineer reviews your submission, assesses severity, and contacts you directly. Well ask for access credentials (hosting panel, SSH, CMS admin, DNS, repository) through a secure channel. We don’t start the clock until we have access.
Diagnosis & Stabilization
(1–4 hours typical)
We identify the root cause and implement an immediate fix or workaround to restore
service. If the full fix requires more time, we stabilize first — get your site back online, stop the bleeding, prevent further damage — then schedule the complete repair.
Full Resolution & Hardening
(same day or next day)
Once stabilized, we complete the permanent fix. We patch the vulnerability, clean all
affected files, verify data integrity, test thoroughly, and implement protections to prevent
recurrence.
Incident Report
(delivered within 48 hours)
You receive a written report covering: what happened, how it happened, what we did to fix
it, what we did to prevent it from happening again, and recommendations for ongoing
security and monitoring. This is your documentation for stakeholders, insurance, or
compliance.
How Emergency Response Works
Standard Response
- Triage within 4 business hours
- Resolution within 1–2 business days
- Email communication
- Incident report included
- Best for:
- Non-critical bugs
- Performance issues
- Minor security concerns
Priority Response
- Triage within 2 hours
- Resolution within same business day
- Slack or phone communication
- Incident report included
- Best for:
- Site partially down
- Integration failures
- Minor security concerns
- Moderate security incidents
Critical Response
For emergencies
- Triage within 1 hour (including nights and weekends)
- Immediate work begins upon access
- Direct phone line to assigned engineer
- Incident report included
- Post-incident hardening review included
- Best for:
- Site completely down
- Active hack in progress
- Data loss
- DDoS attacks
- Ransomware
- Transparent pricing: Pricing is based on incident complexity, not the clock. We'll provide a cost estimate after initial triage before any billable work begins. No surprise invoices.
What to Have Ready
Domain name(s) affected
Which URLs are experiencing the issue?
Hosting provider and type
Who hosts your site? Shared hosting, VPS, dedicated server, cloud (AWS/GCP/Azure), managed WordPress (WP Engine, Kinsta, Flywheel)?
CMS or framework
WordPress, Shopify, WooCommerce, Magento, Laravel, React/Next.js, custom, other?
What changed recently
Any recent updates? Plugin/theme updates, code deployments, server migrations, DNS changes, SSL renewals, new integrations, traffic spikes?
When did it start
Exact date and time if possible. Did it happen gradually or all at once?
Error messages or screenshots
Browser errors, server error logs, email bounce messages, any error text you can capture.
Backup status
Hosting panel (cPanel, Plesk, cloud console), SSH access, CMS admin login, FTP/SFTP, DNS management (registrar login), Git repository access, CDN dashboard (Cloudflare, etc.)
CMS or framework
Do you have recent backups? Where are they stored? When was the last successful backup?
Start Emergency Intake
Fill out the form below and our team will respond immediately based on severity level
Not an Emergency? Let's Still Talk.
If you’re looking for a white-label development partner or want to discuss a project, we’d love to hear from you.